This information varies by item and can be obtained by contacting customer service with the name of the item. Please reach us by email at email@example.com. We'd love to help!
Follows the wash instructions on the shirts label. As a general rule of thumb with most clothing wash cold / turn inside out to protect the print and tumble dry low. T-shirts may have some shrinking. As always hang drying shirts will effectively reduce any additional shrinking that can occur from drying and help preserve the shirts print.
Seasonal and in-stock items should process within 1-3 business days from our distribution center. We’ll send you an email to confirm your estimated ship date. For high demand, pre-sale or new items as well as after sales, processing and shipping can take longer to process due to longer production times. Because of this we cannot guarantee delivery times at checkout.
If you have any questions about your order, send us an email firstname.lastname@example.org and we can check the status for you.
Please check your shipping address for accuracy and allow additional shipping time for orders outside the US. Our shipping prices do not include Import Duty and GST/VAT applicable in your country and there is no way for the cost to be estimated in advance. As the recipient of record, import charges may be imposed upon you and you are responsible for paying these. All duties and taxes are calculated and charged by your local customs office and will vary from country to country and there is no way for the cost to be estimated in advance.
We deliver by a courier such as DHL, FedEx, UPS and USPS. You will pay Import Duty and VAT to the courier and the courier will make a VAT invoice. It is possible that the delivery of your order could be delayed due to customs processing / inspections and take up to six weeks or longer to arrive. Packages will be returned to us if unclaimed and we will not be able to refund shipping in those cases.
After your order is placed, you will receive an email confirmation. From that email you can click a link in that notification to be taken to your order status page, where you can view the order status and tracking information! Once your order is on its way, you'll receive a second shipping notification via email.
A status of unfulfilled means the order is not ready to ship. No need to worry, it just means your order is still processing! Once your order ships, it will be marked as Fulfilled/Shipped.
If you're having trouble find your order confirmation email or tracking your order, don't hesitate to shoot us an email us at email@example.com. Just a note, once the package leaves our warehouse, the customer is responsible to work with the carrier. But always feel free to let us know if we can assist!
No, orders are submitted and picked in different intervals so we are not able to combine orders.
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country.
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be. It is possible that the delivery of your order could be delayed due to customs processing / inspections and take up to six weeks or longer to arrive. Thank you for your patience. Packages will be returned to us if unclaimed and we will not be able to refund shipping in those cases.
If you receive a notification that say your order has shipped and the USPS sites says your “Label Created, not yet in system,” try again in a few hours. Sometimes USPS can take up to 24 hours to receive the package and update the status. No need to worry, your order is on its way!
When orders ship UPS there is a delay in transfer from UPS to USPS. This delay is due to transit times to your local post office or USPS sort center. Please allow 24 hours for UPS to update their system and 48 hours for USPS to update before checking the status. Please note: areas of severe weather will cause a delay in delivery.
If it’s been more than 3 business days and your tracking status has not changed please reach out to firstname.lastname@example.org so we can look into your order.
All international orders must process through customs. It is common for this process to take at least 24-48 hours, but may take longer during busy seasons.
We're sorry to hear you have not received your order, but rest assured we will make sure that this gets resolved for you. We ship with only the most reliable carriers worldwide. Once the package has left our warehouse, Club Pro Guy cannot be held directly accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company. If your package shows as delivered we suggest you first wait 24 hours for the package to show. In some cases packages may say delivered up to 24 hours prior to arrival. For all international orders we ask that you check with your local postal office or customs office, as they may be holding the order for payment of customs fees.
If they are unable to assist, and its been 24 hours please email us at email@example.com so we can work with you to resolve this.
We're human and sometimes we accidentally grab the wrong size or color when your order is packaged.
Here's what we need to process a replacement:
Please review the item description on your packing slip to verify that the item we shipped is the one you recieved.
If you received that wrong item, size, or color please contact us at firstname.lastname@example.org (don't forget to include your name, email address and order number).
We do offer Club Pro Guy gift cards. These cards are sent by way of email. Please make sure your email address is correct on the order.